1. Bookings & Payments

• All bookings must be confirmed in writing (email is acceptable) prior to sessions commencing.

• Payment is required in full prior to the start of the programme unless otherwise agreed.

• For holiday clubs, bookings are made on a first-come, first-served basis and must be paid in advance to secure the place.

2. Cancellations & Refunds

• Cancellations made by the school or club must be received at least 7 days in advance or may still be subject to a partial charge.

• In the event of cancellation due to poor weather or unforeseen circumstances, we will do our best to reschedule.

• If we cancel a session, a full refund or credit will be issued.

• Refunds for holiday clubs will only be given with a minimum of 48 hours’ notice and are subject to a small admin fee.

3. Coach Responsibilities

• All coaches are DBS-checked, qualified, and insured.

• Coaches will arrive promptly and deliver sessions to a high standard, ensuring a safe and inclusive environment.

• Coaches are not responsible for children before the session starts or after the agreed end time.

4. Child Responsibilities

• Children must behave respectfully towards coaches and peers at all times.

• Disruptive or unsafe behaviour may result in removal from the session or programme.

• Appropriate clothing and footwear must be worn.

5. Safeguarding & First Aid

• All staff are trained in basic safeguarding and first aid procedures.

• Any injuries or incidents will be reported and recorded.

• Any safeguarding concerns will be dealt with according to our safeguarding policy, available on request.

6. Health & Medical Conditions

• Parents or guardians must inform us of any relevant medical conditions, allergies, or additional needs at the time of booking.

• We reserve the right to refuse participation if a child is deemed unfit due to illness or injury.

7. Liability

• We accept no responsibility for loss or damage to personal belongings during sessions.

• While every effort is made to ensure a safe environment, participation in sports involves some level of risk.

8. Media Consent

• Occasionally, photos or videos may be taken for promotional purposes.

• Consent will be requested during registration or through the school. No content will be used without permission.

9. Data Protection

• Personal data is handled in accordance with GDPR. Full privacy policy available on request.